Technical Support
Support Policy
- Mastercam Maintenance Customers — Customers who are currently subscribed to Mastercam Maintenance will receive free e-mail, fax, and walk-in technical support from San Diego Cad Cam, Inc. (On-site support is not included in your Maintenance package.)
- Non Maintenance Customers — If your company has not subscribed to Mastercam Maintenance, or if you are not currently subscribed, your e-mail support issues will be answered first-come first-served and could require a charge. If you require on-site support, you will be charged by the hour along with mileage to and from your facility.
- On-Site Technical Support — All on-site technical support is billed at $125 per hour, including travel time. A purchase order or credit card is required before the on-site visit can be scheduled.
Post Processor Pricing
- Mastercam Maintenance Customers — Customers who are currently subscribed to Mastercam Maintenance will receive Library post processors FREE. All post modifications will be charged at $75 hour (flexible) after the first free hour.
- Non Maintenance Customers — Library post processors $150 plus modifications at an additional $75 hour.
- New Customers — Library post processors charged at $150. Modifications are charged at an additional $75 hour.
eMastercam.com Support — Join the on-line community of Mastercam users! Get answers to common technical questions, research computer hardware issues, and more by visiting www.emastercam.com
Mastercam Software Updates — Download enhancements and patches for Mastercam directly from Mastercam.
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